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The multi-faceted digital transformation of Barcelona Metropolis Council

A holistic digital transformation of its providers, comprised of many technological initiatives, earned Barcelona Metropolis Council a spot as a finalist for Public Entity of the 12 months on the CIO 100 Awards Spain 2023 in December. And as its CIO, Nacho Santillana Montiel was the central determine of this distinction resulting from a collection of revolutionary tasks together with integrating varied rising applied sciences into every day life on the Metropolis Council and for Catalan residents. 

“The mission stands out for its social dedication by addressing rising issues akin to loneliness within the aged,” Santillana says. “Ethics and social accountability are elementary parts in decision-making and the implementation of latest options.”

Amongst these options, synthetic intelligence stands out as one thing built-in in all municipal providers, in addition to how work methodologies and protocols for the deployment of those methods are outlined, and making certain they’re utilized in accordance with authorized, moral, and technical requirements. Plus, a public registry of algorithms and an exterior advisory board to organize algorithmic impression research was launched.

Laying the groundwork

Final 12 months, the Municipal Knowledge Workplace (OMD) was created, which is chargeable for the administration, high quality, governance, evaluation, and dissemination of information from the Barcelona Metropolis Council and its related entities. The OMD additionally serves as the primary system to prepare and plan sociological analysis, and monitor public opinion, statistical manufacturing, and socioeconomic evaluation of town and environments of curiosity, which permits the publication of excessive frequency information and the event of evidence-based public insurance policies. It additionally consists of the set of purposes derived by means of the CityOS platform, the primary municipal information repository. 

Barcelona has additionally created its personal digital twin to test whether or not town meets the necessities of the so-called “15-minute cities,” by which public providers, tools, and services, akin to metro stops, electrical charging factors, bus stations, well being institutions, and inexperienced areas, are lower than a 15-minute stroll from any level within the capital. This mission is the primary part of a collaboration with the Barcelona Supercomputing Heart, the Centro Nacional de Supercomputación (BSC-CNS), which, along with the help of the Municipal Institute of Informatics (IMI) and Barcelona Regional (BR), has allowed simulations and predictions concerning the impression of sure tasks or public insurance policies.

Along with the chatbots that fight loneliness among the many aged and disabled, Barcelona Metropolis Council’s portfolio of technological initiatives additionally consists of cost of fines and taxes by means of Bizum, the cost system that’s prevalent all through Spain; the digitalization of Barcelona cemetery providers; real-time monitoring of kids’s play areas to enhance their usability; and the Zoobot chatbot, which makes visits to the Barcelona Zoo extra inclusive for guests with particular wants.

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